Refund policy

Any new SaathiX subscription is eligible for a 100 percent refund within 30 days of first payment, no questions asked. Write to billing@saathix.com from your registered email and we will process the refund.

• You are the Owner of the SaathiX account.
• The refund request is submitted within 30 calendar days of the first invoice date.
• Your account has not been suspended for terms of service violations.

Renewals of an existing subscription are not covered by the 30 day promise. However, if you cancel within 7 days of an automatic renewal and have not used the new period materially, we offer a pro-rated refund for the unused days.

Upgrades from Starter to Growth or Enterprise mid-cycle are refunded pro-rata on the price difference.

• Add-on hardware purchased through partners (printers, scanners).
• SMS, WhatsApp or e-invoicing credit top-ups after use.
• Custom onboarding or migration services after delivery.
• Third party services billed by another vendor (payment gateway MDR, courier charges).

1. Email billing@saathix.com from your registered Owner email.
2. Include your registered mobile number and shop name.
3. We acknowledge within 1 working day and issue the refund within 7 working days.
4. The amount is returned to the original payment method. UPI and card refunds typically settle in 3-7 bank days.

We retain your data for 90 days after a refund so you can re-activate. After 90 days, all data is permanently deleted unless retention is required by tax or accounting law.

Please contact billing@saathix.com before initiating a bank chargeback. We resolve 99 percent of billing questions within 48 hours. If we cannot, our Grievance officer is available.