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Top FAQs
8 questions
How do I generate my first GST invoice?＋
Open the Billing module → New Invoice → pick customer & items → Save. GST is auto-computed based on your state and the customer's state.
Can I use SaathiX offline?＋
Yes — the desktop and mobile POS work fully offline. Data syncs the moment you're back online.
How do I export data to my CA in Tally format?＋
Reports → Export → Tally XML. You can also share via WhatsApp directly with your CA.
What if my e-invoice IRN fails?＋
SaathiX auto-retries three times, then queues it in the E-invoice Inbox. You can regenerate with one click.
How do I add my second store?＋
Settings → Branches → Add Branch. Every branch has its own counters, cash drawer and staff roles, with a consolidated P&L at HQ.
Can multiple cashiers use the same counter?＋
Yes — each cashier logs in with their PIN; SaathiX tracks their shift, cash drawer and audit trail separately.
How do I claim my GST refund on export invoices?＋
Mark the invoice as 'Export with payment' or 'Export without payment (LUT)'. Reports → GST → Refund gives you the exact figures to file RFD-01.
Where do I raise a support ticket?＋
Click the ? icon in-app or WhatsApp us at +91 98765 43210. First response time is typically under 4 minutes on business hours.